FAQs
What sizes do your kimono robes accommodate?
The sizes offered are small, medium, large, extra large, 1XL Plus, 2X and One size.
As a petite individual, will the longer kimonos fit me appropriately?
The lengths offered are both short and long. Short range is about 41", and long regular start at 52". The tall long robes go up to 55". The robes currently offered are designed to fit as wide of a height range as possible.
Which styles of your kimonos are recommended for male customers?
Any robe offered in One Size. This size is more likely to accommodate a larger shoulder and arm width.
What are the specific material variations across different kimono styles?
Some robes have a higher GSM to the satin used, or Non Live plucked feathers.
Do these kimono robes feature any lining?
Yes all of them
Are pockets included in these robes?
Yes all of them offer seamless pockets, or a front chest pocket.
Are these kimono robes suitable for both indoor and outdoor wear?
Yes. Your robe can be paired with jeans and a t-shirt or used as a cardigan to jazz up any basic outfit. Some of the robes feature a hidden tie feature to put them away when you want to wear the robe open like a cover or cardigan jacket.
What are the best practices for cleaning the kimono robes?
Machine wash gentle cycle, for optimal safety use a lingerie bag, hang dry. See our Care guide for detailed care instructions.
Is it possible to wash these kimono robes at home?
Yes this is recommended to wash at home. One of the reasons polyester satin was used to design your robe vs silk is that silk typically requires expensive and inconvenient dry cleaning to properly clean your robe.A delicate bag is recommended to prevent snags on the satin fabric but it is not mandatory. Hang dry is also recommended.
How can I effectively remove creases from the kimono robes?
Use a hand held steamer or low heat iron. Refer to care guide for detailed instructions.
Can I wear these robes after a shower with wet hair?
Yes. This is another reason printed polyester satin was used vs silk. This robe is somewhat of a splurge and so you should be able to wear it as soon as it is needed. A robe is a high-performance garment of clothing should maintain its condition when it gets wet.
Where are these kimono robes produced?
The robes are designed in the USA and manufactured both here in the US and in China.
What payment options are available and in what currencies can I pay?
Queens Wear Robes accepts various payment methods including major credit cards, PayPal, and Apple Pay. Transactions can be made in multiple currencies, such as USD, EUR, and GBP, to accommodate international customers.
Is there an option to pay for my order in installments?
Yes, we offer installment payments through services like Afterpay, where you can pay for your purchase in four interest-free installments.
How are refunds handled when paid through Shop Pay installments?
If you have paid via Shop Pay installments and are eligible for a refund, the refund amount will be returned to your original payment method, and your installment plan will be adjusted or cancelled accordingly.
Where can I address questions regarding my Shop Pay account and installments?
For any queries related to Shop Pay installments, please contact the Shop Pay customer support directly for the most accurate and timely assistance.
Can I use discount codes found on external websites or coupon apps?
Queens Wear Robes does not accept discount codes from external sources or third-party coupon apps. We ensure fair pricing for all our products without the need for additional discounts.
Do you offer promo codes on a single order?
Queens Wear Robes does not use promo or discount codes. The decision not to offer discount codes is unique to Queens Wear Robes, however this decision was not made lightly. The robes are priced according to their correct value the first time and you do not have to worry about missing out on a flash sale or discounted merchandise after you have made your purchase.
Can promotional codes be applied to the purchase of gift cards?
No, not at this time.
Are gift cards available for purchase?
Yes git cards are available for purchase and they expire within 24 months of their purchase.
How do I use a gift card for my purchase?
To use a gift card, enter the unique code provided on the card at checkout. The value of the gift card will be deducted from your total order amount.
Do you offer a gift wrapping service for purchases?
Your Queens Wear Robes robe comes in a beautiful box with our Chic Brand logo perfect for gift giving As-Is. No other gift-wrapping service is offered at this time.
What does 'final sale' mean for certain items?
Final sale may be offered for prints or style being discontinued with slight defects. These items are not eligible for returns.
Why is there a difference in international pricing compared to standard currency conversion?
International pricing may vary due to factors like import duties, taxes, and currency conversion rates. These are accounted for to provide a seamless shopping experience for our international customers.
How can I modify my order after placing it?
You can cancel your order up to 30 minutes after the purchase is made. Because we offer same-day shipping, we strive to fulfill orders as soon as possible, which does not allow for a large cancellation window.
How can I estimate shipping costs to my address?
Shipping costs can be estimated in your shopping cart before checkout. Enter your address to see the available shipping options and their costs.
What expedited shipping services are available?
We offer various expedited shipping options, including next-day and two-day delivery, which can be selected at checkout.
Do you ship internationally, and can I place an order from outside the US?
International shipping is offered to multiple international countries at this time and will continually expand as the brand grows. Continue to follow our journey as we expand globally.
Do I need to create an account to place an order online?
No, you can place an order as a guest. However, creating an account can make your future shopping experience more convenient.
How soon can I expect to receive my order?
Delivery timelines vary based on location and shipping method chosen. Orders are typically processed within 1-3 business days, with delivery times depending on the shipping option selected.Typical domestic travel time is 3-7 days.
Is sales tax applicable to my purchase?
Sales tax is applied based on the shipping address and the local tax laws applicable to that location.
I'm an influencer interested in collaborating. How can I partner with you?
We welcome influencer partnerships! Please email us at support@queenswearrobes.com. When sending the email use the subject title ‘Influencer Partnerships'
Do you offer discounts on bulk purchases?
No bulk order discounts are offered at Queens Wear Robes to consumers. Wholesale purchase orders to merchants are available for a discount.
How can I get in touch with your team for further queries?
Use our email support@queenswearrobes.com
What promotions are currently available?
We understand in an era of Flash Friday and cyber sales that our no discount offering, will be unique in today’s retail climate, however our goal is to attract customers that think through this purchase and proceed when they are ready, because they see the value of their garment. Our goal is to positively attract customers that align with the brand and love the designs and see their value versus influencing customers with Buy it now tactics. It is also a reminder to our customers to never discount themselves.
Where can I find more detailed information about your products?
On the product details section for each product at QueensWearRobes.com
Where can I find detailed information about your refund policy?
Are the colors of the robes accurate in photos?
Actual colors may vary slightly. This is due to different device screen settings and display capabilities, which may cause slight color differences.